Manage profile and settings

You can view and manage your user account information and settings from your profile and settings pages.

View your profile

Your profile page contains basic information about your user account, including your name, profile photo, biographical information, and profile visibility. Your profile page also includes a list of groups you belong to, the number of items you own, and a gallery of your top shared items (based on relevance).

To view your profile, verify that you are signed in, click your name at the top of the site, and click My profile.

View your settings

Your settings page contains your user account settings. To view your settings, verify that you are signed in, click your name at the top of the site, and click My settings.


You can also access your settings by clicking View my settings on your profile page.

The settings are organized by tab, as follows:

  • General—General settings, such as language, number and date format, and units for measuring distance. If your organization has set up member categories, any member categories assigned to you are listed under Member categories. Default administrators and organization members with the privilege to view members can also view your assigned member categories on your settings page.
  • Security—Options to change your security settings, such as your password and security question.
  • Licenses—Licensing details, such as your assigned user type, role, and app licenses.

Modify your profile and settings

Some profile information and settings can be modified.

You can update your descriptive information, your profile visibility, the language in which the portal website will be displayed, and the units for measuring distance. You cannot update your username or role. If you use built-in portal accounts, you can also update your password, identity question and answer, and the page that appears each time you sign in to the portal (Start page).

Name and username

Your name appears at the top of your profile page when somebody clicks your username in the website. For example, you discover an item listing for Web Map by Krystal_Aikins_doc, and when you click Krystal_Aikins_doc, you access a profile for Krystal Aikins. In this example, Krystal_Aikins_doc is the username and Krystal Aikins is the first and last name. You can change your name but not your username.


Some areas of ArcGIS Enterprise require that you enter a case-sensitive username.

Bio and profile photo

Adding biographical information about yourself helps others learn more about you, your groups, and the content you've shared. Your profile can connect you with others who have similar interests and establish your authority in geographic information, map design, app development, and so on. It can also promote interest in joining your groups and using maps and apps you've shared. It's useful to include contact information and your areas of expertise and interests.

It's also useful to include a thumbnail image such as a picture of yourself, a logo, or anything that represents you. For best results, your image should be 200 pixels wide by 200 pixels high in PNG, GIF, or JPEG format. The maximum file size is 10 MB.

Profile visibility

By default, both organization members and users accessing the portal anonymously can view your profile and see public content and groups you own.

To change who can see your profile, select a different Profile visibility option on your profile page. For example, to limit what others can see, set your profile visibility to Private.

Members of organizations can set their profile visibility to one of the following:

  • Private—With the exception of default administrators and those with administrative privileges to view and update members in your organization, members of your organization can't find your name in the members list and can only invite you to join groups if they search for your exact username. If you share items or groups with the organization or the public, people who find your shared items or groups can click your username to see limited profile information.
  • Organization—Members of your organization can find your name in the members list, invite you to join groups, and view your profile.
  • Everyone (public)—If your organization allows sharing outside the organization, you can make your profile visible to everyone. Members with administrative privileges to view and update members and to share member content with the public can make your profile visible even if public sharing is turned off for the organization. If you make your profile visible to the public, anyone can invite you to join groups and view your profile.


Default administrators and those with administrative privileges to view and update members can view and edit your full profile and settings even if you set your profile visibility to private.

Item gallery

Depending on your profile visibility, your profile page may feature a gallery of your shared items. You can control what items are displayed in the item gallery or show your top items based on relevance. You can also change the order in which the item thumbnails appear in the gallery by dragging them.

To specify items to include in the profile page item gallery, click Customize items. Check the boxes on the cards of the items you want to include or click Select all on page to select all items. To remove items from the gallery, you can uncheck the boxes on the item cards or deselect them in the selected items list. Use the search, filters, and sort options as needed to find items. Click Save when you are finished.

To revert to displaying top items based on relevance, click Reset to default.

Email address

You can change your email address on the General tab of your settings page if you are a default administrator. If email settings are configured for your organization, email notifications will be sent to this email address.

Start page

If you have a built-in account, you can use the Start page setting on the General tab of your settings page to specify the page that appears each time you sign in to the portal website. For example, to go directly to the content page after signing in, choose Content from the drop-down menu. The page choices you see depend on your privileges. If you don't modify this setting, the default start page for your role (organization page for administrators and those with administrative privileges and home page for all other users) will continue to appear when you sign in.

Primary map viewer

Your administrator may have specified a primary map viewer for your organization. If you want to use a different map viewer when working with maps and layers in the portal, you can change it. Select Map Viewer to use the new Map Viewer (available in previous releases as a separate beta installation but now present in the portal automatically), or Map Viewer Classic to use Map Viewer Classic (formerly known as Map Viewer). The map viewer you specify opens by default when you click the Map link at the top of the website or open maps and supported layers from content or item pages.


Both Map Viewer and Map Viewer Classic are available from the app launcher regardless of the primary map viewer specified.

Language, number, and date format

Your portal administrator may have set the language for your organization, but you can set the language you see by updating your settings. You can change the language on the General tab of your settings page.

If the language in your profile is set to English, French, German, Italian, or Spanish, you can change the way numbers and dates are displayed in the ArcGIS Enterprise portal. For example, if the language is set to English, you can choose to display dates and numbers using the formats defined in the Common Locale Data Repository (CLDR) for Australia, Great Britain, Canada, or the United States.

For more information, see Set language and Number and date format.


Your administrator may have set the default units for the map scale bar, measure tool, directions, and analysis. You can change the units you see by modifying the Units setting on the General tab of your settings page. United States standard sets the units to miles, feet, and inches; metric sets the units to kilometers, meters, and centimeters.

Password and security question

You can change your password if you have a built-in account that you or your administrator created when you joined the organization. If you see a password section on your profile page, enter a password that meets the requirements of your organization. If you use the ArcGIS default policy, the password must be at least eight characters and contain at least one letter and one number. Spaces are not allowed. Your password is case sensitive. Reenter the password as confirmation.


Weak passwords may not be accepted. A password is considered weak if it's a commonly used password such as password1 or includes repetitive or sequential characters—for example, aaaabbbb or 1234abcd.

Where you change your password depends on which type of account you have:

  • An account that you or your administrator created when you joined the organization—Profile page
  • A network login—Check with your network administrator

The ArcGIS Enterprise portal uses your security question to reset your password. Where you change your security question and answer depends on which type of account you have.

  • A built-in account—Profile page
  • An organization-specific account—Doesn't apply (portal doesn't reset organization-specific login passwords)

Reset your password

You can also create a password from the Forgot password link on the sign-in page if you have a built-in account.

  1. In the portal, click Sign In at the top of the site.
  2. Click the Forgot password link, type your username, and click Continue.

    If prompted, answer the security question, reset your password on this page, and click Change Password.

    If email settings are configured for your organization, a reset password link is sent to the email associated with your profile.

  3. Open the email, click the link provided, and do the following when the Reset Password page loads:
    1. Answer the security question.
    2. Type and confirm a new password.
  4. Click Change Password.

Multifactor authentication

Multifactor authentication provides an extra level of security by requiring a verification code in addition to a username and password when you sign in.


This option controls multifactor authentication for built-in accounts. To configure multifactor authentication for accounts based on SAML or OpenID Connect logins, go to your identity provider to configure the corresponding options.

Multifactor authentication for built-in accounts can only be enabled if your organization has email settings configured.

To enable multifactor authentication, you must have an ArcGIS Enterprise-supported authenticator app installed on your mobile device: Google Authenticator (for Android and iOS) or Authenticator (for Windows Phone).

  1. On the Security tab of your settings page, for Multifactor Authentication, click Enable.
  2. Install a supported authenticator app on your mobile device, if necessary. Click Next.
  3. Use your authenticator app to scan the QR code that appears and click Next.

    If you have trouble scanning, click Can't scan the code, type the 16-character code that appears, and click Next.

    This 16-character code is only used to set up your account with the authenticator app. For security reasons, do not save it.

  4. Enter the unique, time-sensitive six-digit verification code that the app provides and click Finish.

Now that you have enabled multifactor authentication on your account, each time you sign in to your organization, you must enter your username, password, and the code generated by your authenticator app.

If you encounter an issue with multifactor authentication, you can request help from your administrator through the Having trouble signing in with your code link on the page where you are asked to enter the authentication code. Troubleshooting tips are also available. You can disable multifactor authentication at any time by clicking Disable. Your administrator can also disable multifactor authentication for you.