Recover the organization when no administrator accounts are available

If all administrative credentials for your ArcGIS Enterprise organization are deleted or lost, you can create a temporary administrator account using the create-admin-account tool.

This tool is located under the setup/tools/create-admin-account directory.

1. On your Kubernetes client machine, open a terminal as an administrator.
2. Change directories to the location of the create-admin-account.sh script.
3. In the terminal, run the tool using the following command format:

   ./create-admin-account.sh -n <namespace> -u <newUsername>
   

   The username must be at least six characters and only contain Latin-based alphanumeric characters or "@", ".", and "_".

You can now sign in to your organization using the username that you specified and the temporary password generated by the tool.

You should only use this account temporarily to recover control of your organization. As soon as possible, create a new account with administrative privileges and delete the account you created with the create-admin-account tool.